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Our Tips For Filtering Emails in Google Workspace

Jun 11, 2024 | Google Workspace

Are you missing emails? Are important emails going to your spam folder? Here’s how to fix it!

In today’s digital age, email has become a crucial part of our daily lives, personally and professionally. One common issue many people face is not receiving important emails or having them sent to their spam folder.
Emails help everyone stay informed and act quickly on important information. Delayed or missed emails can lead to misunderstandings, missed deadlines, and missed opportunities.

Common Causes Of Emails Sent To Spam

Emails can often end up in the spam folder for different reasons. Causing people to miss or overlook important messages.

Emails can get marked as spam because:

  • The presence of spam-like content or characteristics.
    • Certain words or phrases are commonly associated with spam. Excessive use of exclamation points or all caps. Including links to suspicious or blacklisted websites.
  • the reputation of the sender and the sending domain.
    • The sender has a history of sending spam or their domain is associated with spammy behaviour. Providers may automatically send them to the spam folder.
  • technical issues
    • improper formatting, missing or incorrect email headers, or sending emails from an IP address that is on a blacklist
  • Receiver Policy Updates
    • Sometimes it’s not you, Google and Yahoo now require emails to be verified when coming from a domain. An unverified email may be accidentally marked as spam as it violates this policy. In cases like this we advise you to contact the sender and tell them to reach out to us for help with domain and email verification.
email spam folder

Check Your Junk/Spam Folder

Accessing and checking your junk/spam folder is important. You can find important emails that may have been sent to spam. Here is a step-by-step guide on how to access and check your junk/spam folder:

email spam folder


  • Step 1. Log in to your email account: Begin by opening your email account and logging in using your credentials.
  • Step 2. Locate the junk/spam folder: After logging in, look for the junk/spam folder in the left-hand column of your inbox. Labelled as “junk”, “spam”, or “filtered messages”.
  • Step 3. Open the junk/spam folder: Click on the junk/spam folder to open it. View the spam or potential junk emails in here.
  • Step 4. Review the emails: Take a few moments to review the emails in the junk/spam folder. Any incorrectly marked emails may be here.
  • Step 5. Move emails to your inbox: Move any mistakenly filtered emails to your inbox. Select the email and then click on the option to move it to your inbox or mark it as “not junk.”
  • Step 6. Update your email settings: Prevent important emails from going to your junk/spam folder. Update your email settings to ensure that certain emails are not sent to spam.

Filtering Emails

Email filtering ensures that emails from specific senders are always delivered to your inbox. It allows you to create a list of approved email addresses or domains that you trust. Also any emails from those addresses will bypass the spam filter and go directly to your inbox.

filter settings

Here are instructions on how to filter in Gmail. Note: This only works on a desktop.

  1. Open Gmail and go to your inbox.
  2. Click on the gear icon in the top-right corner and select “See All Settings.”
  3. Go to the “Filters and Blocked Addresses” tab.
  4. Click on “Create a new filter.”
  5. In the “From” field, enter the email address or domain you want to filter.
  6. Click “Create filter.”
  7. Check the box next to “Never send it to Spam.”
  8. Click “Create filter.”

Marking Emails as Not Spam

Marking emails as “not spam” is an important step to ensure that you receive emails in your inbox instead of your spam folder. Follow these instructions to mark emails as “not spam” in Gmail:

  1. Login to your Gmail account and navigate to the spam folder.
  2. Find the email that you want to mark as not spam.
  3. Open the email and click on the “Not spam” button at the top of the page.
  4. The email will be moved back to your inbox. Future emails from that sender should not be marked as spam.

Contacting Email Service Provider

While we suggest you start by checking your spam folder for missing emails, sometimes there are other issues. If the emails you are looking for aren’t in your spam folder, we can help. Reach out to us at AB Web Services for assistance. We can investigate the issue and provide guidance and help.

AB Web Services

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Contact us today and we’ll help with training and complete setup of professional email services including Google Workspace or Microsoft 365.

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